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GLPI
Version : 9.1.6
Votes: 27

Screenshot

GLPI is an Information Resource-Manager with an additional Administration-Interface. As an ITSM and Asset Management tool, it is capable of managing both the company's software and hardware assets. You can use it to build up a database with an inventory for your company (computers, software, printers, consumables, etc.). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information about your network-topology.

  Space Required : 86.54 MB

  Get Support : Visit Support Site

  Reviews : 0

  Release Date : 20-07-2017

Features
General
  • Multi-entity management (multi-location, multi-structure)
  • Multi-user support
  • Multiple Authentication System (local, LDAP, AD, Pop/Imap, CAS, x509...) and multiple servers
  • Multilingual management (45 languages available)
  • Permissions and profiles system
  • Notification system on events (consumable stock, expiry of contracts and licenses), customizable and by entity

Inventory
  • ITSM functionalities: inventory creation, maintenance and tracking of the entire company's data assets from a centralized console
  • Inventory's data import from one or several OCS Inventory, NG servers or with the FusionInventory plugins
  • Computer fleet inventory with management of its components, disk space and TCO management
  • Monitors' inventory with management of the connections to the computers
  • Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs...)
  • Printer fleet inventory with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm
  • External devices inventory (scanners, graphical tables...) with management of the connections to the computers
  • Phone fleet inventory with management of connections to the computers
  • Software fleet inventory, with license and expiration dates management
  • Administrative and financial Information management (purchase, guarantee and extension, damping)
  • Management of the various states for the materials (in repair...)
  • Management of generic peripherals and monitors being able to be associated several computers
  • External bonds management towards other applications
  • History of the modifications on the elements of the inventory
  • Management of contracts, contacts, documents related to inventory items

Helpdesk
  • Incidents, requests, problems and changes management
  • Ticket creation through emails, end-user or technician interface
  • Ticket lifecycle (assignment, tickets scheduling, solutions, etc.)
  • Knowledge base and Frequently Asked Questions (FAQ)
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